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Alloptic's Global Customer Response Center (GCRC) is available to provide outstanding customer assistance 7x24x365. Our technical support engineers will work with you to quickly gather all pertinent information to help you resolve your issue quickly and effectively. Alloptic strives to provide our customers with the best possible support, leading to quick problem resolution and increased network performance.
Alloptic provides a variety of support programs ensure both your hardware and software concerns are addressed quickly and efficiently. Our comprehensive standard warranty is available automatically with all new products. Our AllCare premium support programs are designed to complement your specific network and business requirements.
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| Online Help Desk |
Customers with a valid support agreement with Alloptic can submit and track the status of trouble tickets through our Online Help Desk System. Please contact Alloptic support for a login and password.
 Customer Login |
| Contacting Support |
For all technical support related issues please use our online help desk or the following contact methods.
By Telephone:
Toll Free: 1-866-ALLOPTIC or (1-866-255-6784)
Worldwide: 1-925-245-7600
Hit Prompt #3 for Post-Sales Technical Support
Email: support@alloptic.com
By Fax:
1-925-245-7601
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| Repair or Returns |
| The Alloptic Service Group manages all repair and return with our Operations group responsible for all of the actual repair activity. Customers who require Return Material Authorization (RMA) or advance replacement equipment should call 1-866-ALLOPTIC (1-866-255-6784) during normal business hours to receive assistance. Service Operations issues RMAs and will provide assistance for the shipment and return of materials. RMA numbers must be prominently displayed on the returned material shipping container and referenced in all correspondence pertaining to returned materials. |
| Technical Updates |
| All technical bulletins, user documentation updates, software updates and other technical updates are available to Alloptic customers. Future enhancements will enable customers to subscribe to Alloptic's "Web GigaForce™ Service" which will make the latest technical information accessible on a real-time basis. |
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